Policies

Working hours

Flores Cleans For U hours are Monday through Saturday, 9:00 AM to 5:00 PM, excluding commercial cleaning services, which may operate outside of these hours.

Payment

It is imperative that upon receipt of the invoice, you review and make full payment before the scheduled cleaning service via mobile app payment to secure your appointment. Failure to comply with this requirement may result in the cancellation of your scheduled service. We appreciate your cooperation and adherence to our payment policy.

Reschedule

If the client is under a weekly, bi-weekly or monthly or one time cleaning service and would like to reschedule please do the following:

We require at least 2 business days (Mon.-Sat.) notice via email for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessed. If the client reschedules a recurring service the rescheduling date will need to be within the time frame of no more than one week after the prior original service date to avoid a First Time/Deep Cleaning Service rate charge. We are very strict on our cancellation/rescheduling policy, please honor it.

The client will be rescheduled depending on the business availability.

Cancel Service

To cancel cleaning service please send an email 2 business days (Mon.-Sat.) prior the schedule service. If cancellations are made less than 2 business days (Mon.-Sat.) before a cleaning service, the client will be subject to a full service rate charge and no refund.

Customer Satisfaction Guarantee

Customer satisfaction is very important to us. If the client is not satisfied with our services, or if you notice an issue with any personal property, please notify us while our team is onsite or in writing via email within 24 hours of service completion so we may review the concern. Claims must be reported within this timeframe. Flores Cleans For U is not liable for any damage, loss, or theft reported after 24 hours. If we do not receive notice onsite or written notification within 24 hours, no re-clean or refund will be issued.

Access To Property

If the Cleaning Specialist is unable to access the property, is turned away, or the client is unavailable to open the door the a full service rate charge and no refund will be made.

Climate Control Requirement

To ensure a safe and comfortable working environment, we kindly request that the home temperature be maintained between 61°F and 70°F prior to the start of our service. Our cleaning specialists are unable to perform services in excessively hot conditions. If an appointment is canceled due to unsuitable indoor temperatures, a $50 cancellation fee will apply.