Policies
Employee Conduct
All employees are expected to abide by the code of conduct which was distributed by the company during the employee’s employment date.
Working hours
The regular working schedule for most employees is from Monday to Saturday between the hours of 9:00AM to 5:00PM. Except janitorial cleaning hours are mostly after closing of business.
Corrective and Disciplinary Action
Any employee who is guilty of violating any of the policy’s terms and conditions shall be subjected to either suspension or termination, depending on the gravity of the violation.
Confidentiality
Any and information and data created, discovered, and kept by the company is considered as confidential information. All the users of this confidential information are strictly obliged to maintain it in utmost confidence. All employees are not allowed to disseminate this information in any way or form to any individual or entity that is not part of the company.
Payment
Once the client receives the invoice, the client is required to review the invoice and make full payment 24 hours prior the service via mobile app payment to secure the schedule cleaning service.
Reschedule
If the client is under a weekly, bi-weekly or monthly or one time cleaning service and would like to reschedule please do the following:
We require at least 2 business days (Mon.-Sat.) notice via email for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessed. If the client reschedules a recurring service the rescheduling date will need to be within the time frame of no more than one week after the prior original service date to avoid a First Time Service rate charge. We are very strict on our cancellation/rescheduling policy, please honor it.
The client will be rescheduled depending on the business availability.
Cancel Service
To cancel cleaning service please send an email 2 business days (Mon.-Sat.) prior the schedule service. If cancellations are made less than 2 business days (Mon.-Sat.) before a cleaning service, the client will be subject to a full service rate charge and no refund.
If the Cleaning Specialist is unable to access the property, is turned away, or the client is unavailable to open the door the a full service rate charge and no refund will be made.
Customer Satisfaction Guarantee
Customer satisfaction is very important to us. We encourage clients who are not satisfied with the service to please contact us as soon as possible via email. Please be sure to report via email any issues within eight hours from the time of the service. We will get back to the client as soon as possible to arrange a cleaning specialist to make the corrections not done the prior service at no extra cost. We cannot offer refunds to customers.